CAMSO WARRANTY: TRACK SYSTEMS, PARTS & SNOWMOBILE TRACKS

What’s the warranty for your track system?

When you purchase from Camso, your track systems are covered by a limited manufacturer warranty. It’s important to us that you remain completely satisfied with your Camso products. We offer a 2-year limited warranty of our ATV and UTV track systems, which covers manufacturing defects related to materials and workmanship. This warranty applies exclusively to parts and components of the track system and is valid when the track systems are installed by an authorized Camso dealer or distributor.

How to make a warranty claim for your track system?

Speed up the process with your authorized Camso dealer by following the steps below for your ATV / UTV track system warranty claim. Camso’s limited 2-year warranty covers only manufacturing defects.

1. Contact your selling dealer upon noticing a possible warranty claim situation.
2. Have your dealer fill all the required fields of the Warranty Claim form (dowloadable PDF file) and send it to Camso in one single email, along with pictures of the issue and your invoice of the track system purchase.
3. Once your warranty claim has been accepted*, Camso will send your replacement parts to your dealer.

*Note: If the track system does not meet the warranty requirements, Camso will notify your dealer.
*Don't order new parts before making a claim: all warranty repair parts should be pocessed through a warranty claim. Refer to track system Owner's Manual for warranty conditions.

2-year limited warranty

Camso guarantees that the new, unused track system (System) installed by an authorized dealer or distributor is free from any defects in materials and workmanship during the period and in conditions described below. When operating a new System, the user agrees that the present form is applicable and exclusive, that they have been signified and that they have been accepted by him/her at the time of purchase.

The System is covered by a manufacturer warranty (warranty). The warranty covers manufacturing defects related with materials and workmanship. 
The installation and maintenance of the System is always the responsibility of the owner.

Period of coverage

The warranty is valid for a period of twenty-four (24) months following the date of purchase. This warranty does not apply to normal maintenance. The warranty applies exclusively to parts and components of the System. All paint defects on the System (frames and components) are not covered. The warranty is not valid if the System is not installed by an authorized 
Camso network dealer or distributor. This warranty specifically excludes any damage or breakage and related defects on the all-terrain or side-by-side vehicle, whether or not these were caused or believed to be caused by the System. The manufacturer is not responsible for damages, injuries or loss caused at the time of or after installing of the System on the vehicle. For a warranty to be valid, the System owner must comply with manufacturer notices and warnings. In addition, all claims must be accompanied by a proof of purchase (original receipt or sale contract) and work or repairs must be 
performed by an authorized Camso dealer. All claims not previously approved and authorized by Camso will be rejected.

The following situations and items are not under any circumstances covered by the warranty

1. Any and all consequential damages, including, but not limited to, indirect costs, such as towing, storage, phone calls, renting, transportation, inconveniences, insurance coverage, reimbursement of loss, loss of time and loss of revenue, etc.
2. Damage resulting from faulty installation.
3. Damage resulting from normal parts wear or progressive deterioration owing to the distance covered with a vehicle on which the System is installed.
4. Damage resulting in non-compliance with the user manual and with maintenance instructions recommended in the user’s manual and other
   technical documents.
5. Damage resulting in abusive use, abnormal use, negligence or even a use which does not comply with recommendations of the manual, excess weight
   or loading, including excessive number of passengers.
6. Labor costs, parts and materials related any and all maintenance costs.
7. Damage resulting from faulty repairs, improper maintenance or any unauthorized changes made to the System other than those specified by the manufacturer or from the installation of non-original or unauthorized parts that were not produced or approved by Camso.
8. Damage resulting from an accident, incident, robbery, vandalism, war or unforeseen event or act of God.
9. Regardless of cause, damage resulting from inexperience, driving errors, accident or other incident.
10. The use of the System on a vehicle used for public rental, including by a previous owner, will render this warranty null and void.
11. The use of the System in races, rallies or other competitive events/activities of this type, at any time, including from a previous owner or in conditions 
    that do not comply with those described by the manufacturer will render the warranty null and void.

Any repaired or replaced components or parts are guaranteed only to the extent of the original warranty. In other words: if a warranted part was replaced after nine (9) months, the new replacement part will only be guaranteed for fifteen (15) months, for a total of twenty-four (24) months. Any claim for a track will be established according to its residual value, 100% during the first 12 months, 75% between 12 and 18 months and 50% between 18 and 24 months. The residual value will have to be applied in the form of reduction to the purchase of a track of replacement at regular price. In no event shall the warranty extend beyond a total of twenty-four (24) months from the date of original System purchase.

In all cases, the warranty is limited to a maximum of the original purchase price or the fair market value of the System. Camso will have final authority in determining the fair market value of a used System. The warranty is applicable within the limits and conditions initially contracted. If the System is determined to be unusable due to accident or improper repair, the warranty will be considered null and void without further recourse available to the System owner.

The manufacturer, the retailer and/or the repair shop shall not be held responsible for any delays caused by material, parts or components availability or backorder.

*Shipping and handling costs, as well as any fees related with shipping or transportation of the System to the dealer location are the responsibility of the System owner.

Camso reserves its sole and exclusive right to update or modify this warranty without impact on end users. All previous terms and conditions of the warranty at time of purchase will be respected

What's the warranty for your parts?

90-day warranty on Camso original parts for ATV/UTV track systems. For a period of ninety (90) days starting from the date of purchase, Camso agrees to repair or replace, at its discretion, all Camso parts found defective in material and/or workmanship, under normal use, maintenance and service. Labour and related damages are not covered if the failed part was not installed by a Camso authorized dealer.

How to make a warranty claim for your parts?

To make a warranty claim, please contact us by email at pws.tracksystem@michelin.com

Warranty for Camso snowmobile tracks

When you purchase from Camso, your tracks are covered by an extended manufacturer warranty. It’s important to us that you remain completely satisfied with your Camso products. We offer a 1-year (up to 2 years from manufacturing date) limited warranty of our snowmobile rubber tracks, which covers manufacturing defects related to materials and workmanship. This warranty extends only to the first customer purchaser (not transferable) and is valid starting on the date of delivery to the customer.

Camso warrants new snowmobile rubber tracks manufactured by Camso  (”Product”) to be free from defects in material and workmanship. This  warranty extends only to the first customer purchaser, and is not transferable. “ The warranty” is subject to the following:

Warranty Period

The warranty period on new Camso Rubber Tracks is  twelve (12) months starting from the date of delivery to the first customer or twenty-four (24) months of the date of manufacturing whichever occurs first.  The Warranty Period on new Camso Trail & Mountain Rubber Tracks is  twenty-four (24) months starting from the date of delivery to the first customer. The Warranty Period on new Camso ”Pre-Holed” Rubber Tracks is twelve (12) months starting from the date of delivery to the first customer.

Camso Responsibilities

If a disabling defect in material or workmanship  is found during the warranty period, as determined by Camso at its sole  discretion, Camso will, during normal working hours and at a place of business of an authorized Camso dealer or other authorized source, replace or repair the Product, at its option.

Customer Responsibilities

The customer is responsible for:

• All the costs associated with transporting and shipping the Product;
• Labor costs for Product repair or replacement;
• All administrative costs assumed by Camso to investigate complaints,  unless the defect is covered by this warranty;
• Giving timely notice of any defect covered by this warranty and in no event later than thirty (30) days after the end of the warranty period and promptly making the Product available for inspection and/or repair, if possible;
• All studs which are not genuine Camso studs must be removed from  the track before shipping to Camso for warranty inspection;
• Copy of receipt showing proof of purchase;
• Required maintenance and adjustment of the Product.

Limitations

Camso is not responsible where:

• The Product is installed on snowmobile used for commercial use  (including rental);
• Customer does not notify Camso of the failure in a timely fashion or within the above mentioned time period or does not promptly make  the Product available for inspection and repair, when possible;
• Failure of the Product results from any use or installation which Camso judges improper or from normal wear and tear;
• Failure of the Product results from abuse, neglect and/or improper repair  or maintenance of the Product;
• Failure of the Product results from the customer’s unreasonable delay  in making the Product available after being notified of a potential  Product problem;
• The Product has been modified by or for the Customer, in any manner  and to any extent, including the insert of traction control products such  as studs;
• Damages result from an accident, fire, or any other casualty not determined to be a defect of materials or workmanship;
• The Product is installed on a sled used for racing or any other competitive purpose or activity.

Please note that not all tracks can be installed on all sleds without modification. To determine if an optional track is compatible with a particular snowmobile, the bulkhead, tunnel, heat exchanger and suspension wheel positioning  must be checked for proper clearance. Please see your Camso dealer for  installation procedures. An improper installation may void the warranty  of a new snowmobile rubber track.

This warranty is in lieu of any other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular use or purpose. Remedies under this warranty are limited to the provision of material as specified herein. Camso is not responsible for incidental or consequential damages including personal injury, property damage, damage or loss of product or snowmobile, loss of profits or revenue, loss of product use, cost of renting a product or time missed from work or vacation. In the event the above limitations or exclusions are not applicable, Camso liability and purchaser’s exclusive remedy will be limited to payment by Camso of actual damages not to exceed the amount paid for the product. If otherwise applicable, the vienna convention (contracts for the international sale of goods) is excluded in its entirety

The time within which an action must be commenced to enforce any obligation of Camso arising under this warranty or under any statute, or law, is hereby limited to one year from the date you discover of should have discovered the defect. Some jurisdictions do not allow the limitation or exclusion  of incidental or consequential damages, or limitation on the length of an implied warranty or lenght of time within which you may bring action, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from one jurisdiction to another. To find the location of the nearest Camso dealer or other authorized  repair facility or if you have questions concerning these warranties,  call 1 88TRACTION (1 888 722-8466) or write in USA and Canada:  Camso Manufacturing USA, 1 Martina Circle, Plattsburgh, New York,  USA 12901. Outside of USA or Canada: Contact your Camso Dealer.

How to make a warranty claim for your track?

AFTERMARKET SNOWMOBILE TRACKS ONLY

1. Upon noticing a track defect, the end user is to contact the dealer where he purchased the track.
2. The dealer contacts its distributor’s customer service department to advise of the defect.
3. The distributor’s customer service department sends the dealer a warranty claim form to complete.
4. The dealer and end user complete in full and return the form, including a description of the warranty issue, along with good digitalpictures of the track to the distributor’s customer service department.
5. The distributor’s customer service department forwards the completed form and pictures to Camso Inc. (”Camso”).
6. Camso reviews the claim form and pictures and makes a warranty determination (Yes, inspection required / No, not deemed a warranty claim).
7. If the track is deemed a possible warranty claim, Camso contacts the distributor’s customer service department with an RMA# for the track to be returned for inspection.
8. The dealer returns the track directly to Camso (see beside for addresses; Canadian dealers please ship to Canadian address, American to USA address). Please note that track returns without the RMA# marked on the box or label may be refused by Camso Camso does not cover shipment for track returns or issue call tags.
9. After inspecting the track to confirm that the issue is a defect covered under warranty, Camso issues a credit to the distributor for the amount of the track. The distributor is in turn to credit the dealer appropriately to pass on to the end user.

If the track is not warrantable, Camso notifies the distributor to contact the dealer to determine how the end user wishes to proceed with the track. If no response is received within 10 days, the track is automatically shipped back to the Distributor FOC.

Please note:

1. Only tracks purchased from an authorized dealer qualify for warranty.
2. Warranty consideration is given only for tracks purchased within the 2-year warranty period. A sales receipt is required for tracks older than 2 years but where purchase date was within last 2 years.
3. Distributors may not issue credit prior to receiving final determination from Camso.
4. Dealers may not replace tracks or other items under warranty prior to receiving final determination from Camso.